Marc James Consulting

Welcome to Marc James Consulting LLC

At Marc James Consulting (M.J.C.) we specialize in driving the customer experience through customer interactions. We believe that a moment of truth occurs each time your customer connects with you, regardless of channel. Our goal is to help you define how to transform your customer experience. We specalize in:

Defining the customer experience
Identifiying process that make it difficult for your customer to do business with you
Contact Center Optimization
Multi-Channel interaction strategy (integrating your CRM)
Process simplification and training development
Call Center Technology
Maximization of sales and revenue

With over twenty years of customer service experience, M.J.C. is able to identify additional opportunities for you to succeed. We spend the time to understand your specific business and customer needs, developing unique solutions that will provide you with a competitive edge. Regardless of the size of your organization, we are certain we can help you take your customers to the next level.

Use the contact link on your left to obtain additional information.